Shipping policy

SHIPPING POLICY (Stone Studio)

Last updated: 03 January 2026

Overview

At Stone Studio, we aim to provide a reliable and smooth delivery experience for all customers.

This Shipping Policy explains our shipping process, delivery timeframes, responsibilities, and important information regarding domestic and international orders.

By placing an order with Stone Studio, you acknowledge and agree to this Shipping Policy.

Processing Time

All orders require processing time before shipment.

  • Perfume orders are usually prepared and dispatched within [3–7 business days] after payment confirmation.
  • Customised bag orders require production time and may take 7–14 days for preparation before delivery, as each item is made according to the customer’s selected specifications.

Processing times may vary during busy periods, promotions, holidays, or circumstances outside our control.

Orders will only begin processing after successful payment confirmation.

Delivery Within Kuwait

Stone Studio offers delivery within the State of Kuwait.

Estimated delivery times:

  • Local Kuwait delivery: [from 10:00 am till 9:30 pm] after order processing.

Delivery times are estimates only and may vary depending on location, courier availability, and circumstances outside our control.

Customers are responsible for providing accurate delivery information, including name, phone number, and address details.

International Shipping

Stone Studio may offer international shipping depending on destination availability.

International customers are responsible for ensuring that:

  • shipping information provided at checkout is accurate;
  • the destination country permits the import of the ordered products;
  • any customs requirements are met.

International deliveries may be subject to:

  • customs delays;
  • import duties;
  • taxes;
  • customs clearance fees; or
  • other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation using the contact details provided at checkout.

Where available, tracking information will be provided.

Tracking updates may take time to appear after the shipment has been collected by the carrier.

Delivery Delays

Stone Studio is not responsible for delays caused by:

  • courier companies;
  • customs processing;
  • incorrect delivery information provided by the customer;
  • weather conditions;
  • public holidays;
  • strikes; or
  • events outside our reasonable control.

If your order is delayed, please contact us and we will assist where possible.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If an order cannot be delivered due to:

  • incorrect address;
  • incomplete information;
  • refusal to accept delivery; or
  • failure to collect the shipment,

additional delivery charges may apply for re-shipping.

Damaged or Lost Orders

Customers must inspect their order immediately upon delivery.

If your order arrives damaged, leaking, or with visible shipping issues:

  • contact Stone Studio within 48 hours of delivery;
  • provide clear photo and/or video evidence of the product, packaging, and shipping label.

Claims submitted after this timeframe may be rejected.

Stone Studio will review each case and provide an appropriate solution where applicable.

Customised Products

Customised bags are produced specifically according to customer selections.

Once production has started, changes to:

  • size;
  • colour;
  • design;
  • personalisation details;

may not be possible.

Customers should review all details carefully before completing their order.

Contact Us

For any shipping questions, please contact:

Email: Stonestudio25@gmail.com